Refund policy

We are committed to your 100% satisfaction. If you are not totally satisfied with your purchase, simply return it (subject to the conditions below) for a refund or exchange.

Change of mind returns: If a product you have purchased from us doesn't suit your needs (whether the colour isn't quite what you expected or you don't like the texture), it can be returned for a refund or exchange within 4 weeks of dispatch. This includes ready-made garments and yarns. Products must be in their original condition including tags.      

Damaged or defective items: We endeavour to ensure our yarn and garments are perfect, however if at any time you are unhappy with the quality, we would ask you to contact our office on 03 5442 4600 or info@bendigowoollenmills.com.au and we will work with you to provide a refund or exchange.      

For all returns: Please include a brief note in your returned parcel with your customer number, current phone number and/or email address, an explanation for your return and what you would like (ie refund or exchange). Including your original packing slip is a great way to ensure your refund/exchange is processed promptly.     

Refunds: Once your returned merchandise is received, we will credit your original form of payment. Refunds will be credited for the purchase price along with any applicable taxes. Please allow 5 - 10 business days after receipt of your package to process your refund.